PRIVACY
POLICY.
DATA CONTROLLER
The controller responsible for personal data processed through 24hMastering.com is:
DATA COLLECTED
When you use the website, contact the studio or place a mastering order, information may be collected that is necessary to respond to your request and provide the service.
Depending on how you use the website, this may include your name, first name, email address, information contained in your message, information relating to your mastering project and the audio file you upload.
Technical information relating to the use of the website may also be processed where necessary for security, operation and audience measurement, subject to the applicable cookie rules.
WHY YOUR DATA IS COLLECTED
Personal data is processed only where necessary for legitimate and identified purposes.
This includes responding to contact requests, processing mastering orders, communicating with you about your project, delivering the completed master, managing payment and accounting obligations, handling customer service and ensuring the security and proper operation of the website.
Depending on the processing concerned, the legal basis may be the performance of a contract or steps taken at your request before entering into a contract, compliance with a legal obligation, legitimate interests or your consent where required.
AUDIO FILES
Audio files uploaded through the order form are used solely for the purpose of assessing, processing and delivering the mastering service you have requested.
Your music remains your property. Uploading an audio file does not transfer any copyright or ownership rights to Emmanuel Marcoux, Audio Linea Studio or 24H Mastering.
Audio files are not sold, published or used for promotional purposes without your permission.
You must have the necessary rights or authorisations to submit any audio material uploaded to the service.
PAYMENTS
Online payments are processed through PayPal.
24H Mastering does not receive or store your full payment card details. Payment information is processed by the payment provider according to its own privacy and security policies.
Information relating to the transaction may nevertheless be retained where necessary for order management, invoicing, accounting and compliance with legal obligations.
DATA RETENTION
Personal data is kept only for as long as necessary for the purpose for which it was collected and for any additional period required by applicable legal, accounting or tax obligations.
Contact messages that do not result in a commercial relationship are not intended to be retained indefinitely.
Information and documents that must be retained for accounting, contractual or legal purposes may be archived for the applicable statutory retention period.
Audio working files and masters may be retained for a reasonable period after completion of the service for technical follow-up and customer support. Customers should always keep their own permanent copies of all original mixes and delivered masters.
DATA RECIPIENTS
Personal data is intended primarily for Emmanuel Marcoux / Audio Linea Studio and is not sold to third parties.
Certain information may be processed by service providers where this is necessary to operate the website or provide the service, including website hosting, email, form processing, payment and audience measurement services.
These providers process information according to their respective roles and applicable data protection obligations.
YOUR RIGHTS
Under applicable data protection law, including the General Data Protection Regulation (GDPR), you may have the right to access, rectify or erase your personal data, restrict or object to certain processing and request data portability where applicable.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.
To exercise your rights, contact: audiolineastudio@gmail.com .
If you believe that your data protection rights have not been respected, you also have the right to lodge a complaint with the competent supervisory authority. In France, this is the CNIL (Commission Nationale de l'Informatique et des Libertés).
SECURITY
Reasonable technical and organisational measures are used to protect personal data and uploaded files against unauthorised access, loss, alteration or disclosure.
However, no internet-based transmission or storage system can be guaranteed to be completely secure.
CHANGES TO THIS POLICY
This Privacy Policy may be updated to reflect changes to the service, website or applicable legal requirements.
The date shown at the top of this page indicates the latest version.
