TERMS &
CONDITIONS.
SCOPE
These Terms & Conditions govern the online stereo mastering services offered through 24hMastering.com.
By placing an order, the customer acknowledges having read and accepted these Terms & Conditions.
The service is available to individual consumers and professional customers.
SERVICE PROVIDER
24H Mastering is an online mastering service operated by Emmanuel Marcoux / Audio Linea Studio.
MASTERING SERVICE
24H Mastering provides professional stereo audio mastering performed by a human mastering engineer.
Each order covers the mastering of one stereo audio track.
The service includes an initial assessment of the submitted mix, individual mastering processing and delivery of the completed master.
The engineer may use analogue equipment, digital processing or a combination of both according to the requirements of the music.
The service does not include multitrack mixing, arrangement, recording, production or correction of individual instruments and vocals.
ORDERS
Orders are placed through the online order form available on the website.
The customer must provide accurate contact information, upload the audio file to be mastered and supply any information necessary to complete the service.
An order is confirmed once payment has been successfully completed and the order information has been received.
Each order concerns one track only. Customers wishing to master several tracks must place separate orders.
AUDIO FILES
Customers are requested to provide a stereo mix in WAV or AIFF format, preferably at the original sample rate and bit depth used during production.
The submitted file must be complete, readable and suitable for mastering.
Customers should avoid unwanted digital clipping and remove loudness limiting used solely to increase playback volume.
Mix bus processing that forms an intentional part of the sound may be retained.
If the file presents a technical or musical issue that prevents satisfactory mastering, the engineer may request a corrected version before beginning the service.
PRICING AND PAYMENT
The price of the service is €59 per stereo track.
The total price is displayed before the customer confirms the order.
Payment is required in full before the mastering service begins.
Payments are processed through PayPal. The customer may be subject to the payment provider's own terms and conditions.
Any applicable taxes are included or indicated in accordance with the information displayed during the ordering process.
DELIVERY WITHIN 24 HOURS
24H Mastering undertakes to deliver the completed stereo master within 24 hours, provided that all conditions necessary to begin the service have been met.
The 24-hour period begins when:
The 24-hour period runs continuously, including weekends and public holidays.
Delivery is made electronically to the email address provided by the customer or through a download link communicated to that address.
DELAYS AND DIFFICULTIES
If the submitted mix is incomplete, corrupted, technically unsuitable or requires correction, the customer will be contacted.
In such circumstances, the 24-hour period will begin only after the corrected file and any necessary information have been received.
If an exceptional technical or operational difficulty prevents delivery within the agreed period, the customer will be informed as soon as possible.
The customer retains the remedies available under applicable consumer law, including the right to request performance within an appropriate additional period or to terminate the contract where legally permitted.
ADJUSTMENTS AND COMPLAINTS
If the customer identifies a technical problem with the delivered master or believes that the service does not correspond to the agreed order, they should contact the studio by email.
Each request will be reviewed individually.
Corrections required to remedy a demonstrated failure to provide the agreed service will be handled in accordance with applicable law.
Requests involving a new mix version, substantial changes to the original material or additional artistic processing may require a separate agreement.
RIGHT OF WITHDRAWAL
Consumers entering into a distance contract generally benefit from a statutory 14-day right of withdrawal, subject to the exceptions provided by applicable law.
Because 24H Mastering is designed to deliver services within 24 hours, the customer is asked during checkout to expressly request that performance of the service begins before the end of the statutory withdrawal period.
Where the customer has expressly requested early performance and acknowledged the resulting loss of the right of withdrawal, that right is lost once the service has been fully performed, in accordance with applicable law.
If the customer exercises a valid right of withdrawal after expressly requesting that performance begin, but before the service has been fully performed, the amount payable for services already provided will be determined in accordance with applicable law.
Withdrawal requests may be submitted by email to audiolineastudio@gmail.com .
Any statutory rights that cannot legally be excluded remain unaffected.
COPYRIGHT AND OWNERSHIP
The customer retains ownership of their music and all associated intellectual property rights.
By submitting audio material, the customer confirms that they own the necessary rights or have obtained the authorisations required to request the service.
The customer grants the service provider only the permissions necessary to receive, process, store temporarily and deliver the audio material as required to fulfil the order.
No copyright ownership is transferred to 24H Mastering as a result of the mastering service.
Customer audio files will not be publicly distributed or used for promotional purposes without permission.
LIABILITY
The service provider undertakes to perform the mastering service with professional care and skill.
Mastering is partly an artistic process, and subjective preferences may vary between listeners.
The customer remains responsible for the quality and content of the original mix and for retaining backup copies of all submitted audio files.
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
PERSONAL DATA
Personal data collected during the ordering process is used to manage orders, communicate with customers, provide the mastering service and comply with applicable legal obligations.
Further information is available in the Privacy Policy.
CONSUMER MEDIATION
In the event of a dispute, customers are invited to contact the service provider first in order to seek an amicable solution.
Complaints may be sent to: audiolineastudio@gmail.com .
If a consumer dispute cannot be resolved directly, the consumer may refer the matter free of charge to the designated consumer mediator, subject to the applicable admissibility conditions.
Consumer mediation is available in accordance with the applicable French consumer protection provisions.
APPLICABLE LAW
These Terms & Conditions are governed by French law.
For consumers residing outside France, this provision does not deprive them of any mandatory consumer protection rights applicable in their country of habitual residence.
In the event of a dispute, the parties will first seek an amicable resolution.
Any unresolved dispute may be submitted to the competent courts in accordance with applicable jurisdiction rules.
